Eric called us this morning to relate a problem he had with his coach. Our Rubber Roof Treatment was recommended to him for his 1-year old coach. He bought a gallon of both Cleaner & Treatment. The Cleaner did a great job on his roof and he thought the Treatment did as well. Until the early morning rain we had today. He woke up to find a mess on his coach consisting of white specks and a film all down the sides, in the gutters & on the ground.
He called us and Ken & I proceeded to tell him that these are classic signs of a coach that hasn't been cared for mixed with the weather conditions at his location and an application of too much RRT. Well his coach is only a year old but this was the first time he cleaned it. Depending on the weather, storage, etc., etc., it's possible a 1-year old roof can chalk. As for the amount of RRT applied? Nearly a 1/2-gallon. This is WAY too much. We advised him as such and suggested sweepig the coach and ground with a dry brush when everything had dried out. Washing things down will just rewet the Treatment.
He called back to relay 2¢ more later in the day. He contacted his RV dealer and related his experience. The dealer said they had run into exactly the same problem so they just wipe the roof dry after applying RRT. As he was cleaning his coach, the Park detailer came by. When asked, he told Eric he used our RR products to do people's coaches and he had run into THE SAME problem. His solution, just wipe the roof dry after applying RRT. So Eric suggested we add a sentence to the instructions on the RRT label as to how much RRT is required, thereby being "proactive" instead of being "reactive" and waiting for people to call with a problem. I pointed out the irony of the guys he talked to deciding to add an extra step to their cleaning processes and wasting money, rather than calling for help and learning to apply the correct amount of product in the first place.
We agreed to see each other's point.
Moral: Well, one moral of the story--it doesn't take more than about 16oz of Rubber Roof Treatment to put a coat on your coach. Less on a short coach, more on a long coach. One of our 32oz spray bottles is more than enough Treatment for one application.
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